FAQ

Frequently Asked Questions

Placing an Order

Can I place an order via telephone or email?
We ask and encourage you to place your order online, however, customer service is available Monday - Friday from 9:00AM to 8:00PM EST at support@teechaat.com, or via phone at 1-651-888-8281.

How can I track my order?
If you have placed an order, you may check the status on the "My Account" page once you are logged into the site.

What does backordered mean?
Occasionally, some items are not available to ship when your order is placed and will be sent at a future date. Backordered items may take 2-4 weeks to arrive, due to freight delays, supply chain issues and Covid restrictions. Reach out to customer service if you have any questions about your backordered item.

Can I make changes to my order?
You may contact customer service here or call us to determine if your order can be changed prior to order processing and shipment.

Can I cancel my order?
Order processing begins after you click on the submit button therefore it may not be possible to cancel your order. Please contact customer service for assistance to see if we can help. Should your package have already been dispatched, you are welcome to return your parcel after receipt.

Returns And Exchanges

What is the policy and process for returns?
If for any reason you are not completely satisfied with your purchase, you may return your order in new, unworn/unwashed, saleable condition.

To return items, ensure your return follows the below requirements:

Returns are eligible for a full refund if returned within 30 days of the original purchase date.
Items marked or categorized as clearance or final sale are not eligible for exchange, replacement or credit.
Custom decorated merchandise is considered final sale.

You will be responsible for paying shipping costs for returning your item(s). Shipping costs are non-refundable. Please keep you tracking information, for we are not responsible for any returned items that are lost in transit.
Returns are only accepted via mail. At this time, not all packages are eligible for free return labels.
Please indicate on the original packing list what items you would like to return or exchange. In the event you have misplaced your packing slip, no problem! You will just need to write your full name (or the person’s name that placed the order), address, email and the items you have included in the package. Return your package to:

TEECHAAT RETURNS DEPARTMENT
6742 Brock Meadow
Spring, TX 77389
United States

In the event your package has gone missing or you’ve received a damaged or defective item, please contact our customer support team at support@teechaat.com within 15 days for a resolution.

Shipping

We care about your order and we understand that sometimes delivery issues can occur. Shipping times will be determined after your payment method is validated and the order has been processed. Due to factors beyond our control, such as weather, supply chain issues, carrier delays, we cannot guarantee shipping.

Standard Shipping (Est. Delivery 5-8 Business Days)

Most in-stock merchandise is shipped within 48 hours. Orders placed on weekends or holidays will begin processing the following business day.

Please note that shipments to Alaska, Hawaii, US Territories and APO/FPO addresses may require additional processing time.

The Teechaat Store cannot be held responsible for lost, stolen or damaged in-transit packages.

Shipping fees are non-refundable.

Do you ship outside of the US?
We are Currently shipping for the United States.

Payment Methods & Taxes

Which payment methods can I use?
The Teechaat Store accepts the following:
Credit Cards: Visa, MasterCard, American Express and Apple Pay.
At this time, we are unable to accept cash, CODs, checks, money orders or bank transfers. If you have any questions, please call us at 1-651-888-8281.

Sales Tax
We don’t charge taxes within the USA. please read Shipping Policy for more information.

What Currencies do you accept?
All prices shown on The Teechaat Store website in the United States are shown in U.S. dollars. Contact your credit card company if you have questions about current exchange rates.

Design Your Own

Do you make custom design?
Absolutely! To find out more about custom merchandise please send an email to support@teechaat.com. If possible, please include a brief description of what you were looking for, quantity and an ideal in-hands delivery date.

Data & Security

Protecting Your Data
Teechaat cares about the proper use and protection of your personal information. For more details, please read the store's Privacy Policy.

Privacy & Security

Please click here to view our Privacy Policy.

Contact & Help

If you have a security concern, or would like to report a security issue related to the Teechaat Store, please email us at support@teechaat.com

 

About Teechaat

Teechaat is a rapidly-growing startup with the singular objective of spreading joy, laughter, happiness, and cheer. Our fully customizable products enable you to create memorable gifts and keepsakes that can evoke a host of emotions, from sheer delight to a flood of bitter-sweet memories.

At Teechaat, we take pleasure in offering high-quality active items at affordable prices. But our dedication to providing excellent customer service is what truly strengths us. Online purchasing may be challenging, so we provide free return and refund policies to ensure that you’re happy with your purchase. To help you get the perfect fit, we also provide products in fantastic sizes, styles, and quality. Additionally, our customer care staffs are always pleased to assist you if you have any questions or issues.

So why not give us a chance to serve you? We believe you will be impressed with our quality and service. You can always count on us for help designing products just for you.
We are always ready to hear your opinions – what we do right and what we could improve.

If you would like to reach out to Teechaat, please email our team at support@teechaat.com

How else can we support you?

E-mail customer service at: support@teechaat.com
Call us at: 1-651-888-8281

Thank You!