Returns and Exchanges
What is the policy and process for returns?
If for any reason you are not completely satisfied with your purchase, you may return your order in new, unworn/unwashed, saleable condition.
To return items, ensure your return follows the below requirements:
Returns are eligible for a full refund if returned within 30 days of the original purchase date.
Items marked or categorized as clearance or final sale are not eligible for exchange, replacement or credit.
Custom decorated merchandise is considered final sale.
You will be responsible for paying shipping costs for returning your item(s). Shipping costs are non-refundable (We will only refund shipping charges if we've sent the wrong item, or if the item sent is defective.). Please keep you tracking information, for we are not responsible for any returned items that are lost in transit.
Returns are only accepted via mail. At this time, not all packages are eligible for free return labels.
Please indicate on the original packing list what items you would like to return or exchange. In the event you have misplaced your packing slip, no problem! You will just need to write your full name (or the person’s name that placed the order), address, email and the items you have included in the package. Return your package to:
TEECHAAT RETURNS DEPARTMENT
6742 Brock Meadow
Spring, TX 77389
In the event your package has gone missing or you’ve received a damaged or defective item, please contact our customer support team at email@example.com within 15 days for a resolution.
Returns will only be accepted for damaged or incorrect items received if reported to the Customer Service Center within 15 days of receipt. Returns cannot be made in exchange for another type of item. To report a damaged or incorrectly shipped item, please retain your original packaging and contact the Teechaat Store at 1-651-888-8281, or email us firstname.lastname@example.org. This must be done within 15 days of receipt.